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Privacy and Cookies Statement

This Privacy and Cookies Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Windsor Pain Management Centre. If you have any requests concerning your personal information or any queries with regard to these practices please contact us at info@windsorpaincentre.com. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

Information about our Organisation and Website

Windsor Pain Management Centre is responsible for this website, which is governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of your use of it.

What is privacy?

Privacy is the confidentiality of your personal information and it is of paramount concern to Windsor Pain Management Centre. We are registered with the Information Commissioner as required under the data protection laws in the United Kingdom and are committed to compliance with Data Protection legislation, Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (UK Regulations) and medical confidentiality guidelines.

Why do we have a Privacy Policy?

We have developed this Privacy Policy because we want you to feel confident about the privacy and security of your personal information. Windsor Pain Management Centre makes every endeavour to prevent unauthorised access to your personal information.

Collection, Use & Retention of Personal Information

Personal data is information that can identify a specific individual such as name, physical and/or email address and telephone number. If during your visit to this website you order services, enter a competition, or submit other information for enquiry about our services, you are choosing to provide us with your personal information. You agree that it will be used to provide the information or services you request. For more information see the “Direct Marketing” section below.

Personal information is held for as long as you remain a customer of The Windsor Pain Management Centre.

Data Capture

We will send you information according to the data you have submitted via our data capture forms. The information you provide us is only used for the purpose of the form. We will not share this information with any third party. This data may include: name, company/employer, phone number, electronic contact details etc. If you would like to change this information or the manner in which we contact you at any point, please email us at info@windsorpaincentre.com. Alternatively you can also write to us at Windsor Pain Management Centre, The Bridge Clinic, Gatehouse Office, Bridge Road, Maidenhead, Berkshire SL6 8DG.

Keeping Personal Information Accurate

We are committed to ensuring that your personal information is kept accurate and up to date. However, we can only make changes to your personal information if you notify us. It is your responsibility to let us know if there are inaccuracies or changes to your personal information. Please notify us at info@windsorpaincentre.com if there are any changes to, or inaccuracies in, your personal information providing us with sufficient information to enable us to identify you, so that any changes can be made.


We take appropriate security measures to prevent unauthorized access, improper use or disclosure, unauthorized modification or unlawful destruction or accidental loss of personal information.

Disclosures and Transfers of Personal Information

Windsor Pain Management Centre does not sell or otherwise release your personal information to third parties to allow them to direct market their products and services to you. In order to provide our services we may, however, need to share your personal information with third party service providers that process data on our behalf. If you submit personal information to us, you agree to such disclosure.

We reserve the right to disclose your personal information as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process.

Internet-based transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Direct Marketing

You agree that Windsor Pain Management Centre may send you marketing communications in line with your previously expressed marketing preferences. If you no longer wish to receive such, please contact us at info@windsorpaincentre.com to modify your preferences, or follow the opt-out instructions contained in each marketing communication.

What are cookies?

A “cookie” is a small amount of data which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive, mobile device, set top box or other device. There are different types of cookies which are used to do different things such as allowing you to navigate between pages on a website efficiently, remembering your preferences on a certain website, or improving your overall experience. Other cookies can provide you with advertising which is more tailored to your interests, or measure the number of site visits and the most popular pages users visit.

Most web browsers automatically accept cookies but you can disable this function by changing your browser settings if you so wish.

Site Traffic Information and Cookies

Servers located within Windsor Pain Management Centre and hosted by third party service providers (which may be located outside the EEA) automatically log data about your visit to this website based on your IP address. The Windsor Pain Management Centre uses this information to see where the website is being used in the world to ensure seamless coverage.

Links from our website

We are not responsible for the content or reliability of external websites that we link to. The types of cookies third parties use and how they use this information will be governed by their privacy policies. Links should not be taken as an endorsement of any kind. We cannot guarantee that these links will work at all times and we have no control over the availability of linked pages.

Disabling/enabling cookies via your browser

There are a number of ways for you to manage cookies and other tracking technologies. Through your browser settings, you can accept or decline cookies or set your browser to prompt you before accepting a cookie from the websites you visit. You should be aware that you may not be able to use all our interactive features if you set your browser to disable cookies entirely. If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your preferences.

You can delete any cookies that have been installed in the cookie folder of your browser. The various browsers provide different procedures to manage your settings. Click on any of the browser links below for instructions.

Microsoft Windows Explorer
Google Chrome
Mozilla Firefox
Apple Safari

If you are not using any of the above-listed browsers, then you should select "cookies" in the "Help" function for information on where to find your cookie folder.

In a few cases, blocking cookies may reduce the functionality of some websites or prevent access to them depending on your chosen browser options. Cookies can be “session cookies” (which are deleted when you close your browser) and/or “persistent cookies” which remain on your computer for a longer period of time.

By visiting this website, you are agreeing to our use of cookies for these purposes.

For further information about cookies, visit www.allaboutcookies.org.

This website uses cookies which:

(a) are strictly necessary to enable you to move around the site and use its features, e.g., accessing secured areas. Without these cookies some of the services you’ve asked for cannot be provided. These cookies do not gather information about you that can be used for marketing purposes, or for remembering where you’ve been on the internet; and/or

(b) enhance the performance of the website by collecting information about how visitors use it (e.g., to maintain a consistent looks and feel for the visitor). The information these cookies collect is not used to send you targeted advertising or remember where you’ve been on the internet; and/or

(c) increase the website’s functionality and make it more personal to you by allowing us to remember your previous choices (e.g., your location and preferred font type and size) and to provide any enhanced features detailed in the cookie-specific user notice. The information these cookies collect is not used to identify who you are, send you targeted advertising or remember where you’ve been on the internet. You agree that your attention was specifically drawn to this section of our privacy statement and to the explicit privacy notice given to you and that you consent to our use of these cookies for these purposes; and/or

(d) collect information about your internet browsing habits usually by linking to functionality provided by third parties. Although these cookies record your web browsing they do not usually know who you are as an individual. Without cookies like these, there would be less free content on the internet and the on-line adverts that you see would be less relevant to you. You agree that your attention was specifically drawn to this section of our privacy statement and that you read and understood the explicit information which was presented to you in a prominent fashion. We will only use these cookies in accordance with the separate and additional consent you gave after receiving such explicit information.

Amendments to this Privacy Statement

We review this privacy and cookies statement regularly and may modify it from time to time. We will place any updates on this webpage. By continuing to use this website after such changes have been made, you acknowledge and agree you have read, understood and accept the changes. This privacy and cookies statement was last updated on 22nd April 2014.